Whitepaper: How banks can win at customer experience innovation
A new survey conducted by Arizent/American Banker—sponsored by Thought Machine—finds that the winning formula to support customer experience innovation is a dedicated focus on planning and teams, along with investments in critical infrastructure, such as core banking platforms.
Read to learn:
- What is driving banks' innovation strategy
- Where banks are, and aren't, making goal-supported tech investments
- Why data access needs to be in real time
- How cloud computing can modernise critical core banking utilities