Whitepaper: How banks can win at customer experience innovation

A new survey conducted by Arizent/American Banker—sponsored by Thought Machine—finds that the winning formula to support customer experience innovation is a dedicated focus on planning and teams, along with investments in critical infrastructure, such as core banking platforms.

Read to learn:

  • What is driving banks' innovation strategy
  • Where banks are, and aren't, making goal-supported tech investments
  • Why data access needs to be in real time
  • How cloud computing can modernise critical core banking utilities