Whitepaper: Banks need a more holistic approach to innovation
To understand how US banks are approaching digital transformation initiatives we jointly conducted a survey with Arizent and American Banker. We surveyed more than 100 banking executives to reveal how US banks and credit unions are approaching innovation when it comes to improving the customer experience and how supporting modern infrastructure can help them deliver on their promises.
Based on recent research on innovation, this white paper addresses:
- Why banks are having a customer experience disconnect
- What the technologies are that are driving banking innovation
- Why banks need to align investments with innovation strategies
- How supporting innovation can benefit from modern infrastructure
- Why banks should get future-ready with the cloud
- Why prioritizing the talent needed to support new technology is so critical